Suicide Crisis Line

Also 800-273-8255

Parent Support Line

T3 (Triage, Transport, Treat)

WellSpace Health and Sutter Medical Center Sacramento (SMCS) created the T3 program to provide wrap-around community services addressing the needs of frequent users of SMCS emergency rooms. The population of focus of this program is patients who frequently go to the emergency department for needs that do not require urgent care and who can be served more appropriately through WellSpace Health’s primary care and behavioral health service network. The program connects patients to care at the appropriate level – in the community in a ‘healthcare home’ where they can access services addressing their complex social, psychological, and health needs. Given the high rate of homelessness in this population, the T3 program has also developed an assertive housing program that has successfully housed more than 75 people in permanent supportive housing. T3 has been a great success and has drawn statewide and national attention because of the sharp decline in emergency department utilization and patients’ very positive treatment gains. Outcomes include a 65% reduction in emergency department utilization, 80% reduction in substance use, and 100% engagement of clients with requisite mental health treatment. Here are two brief clinical vignettes: